Complete From License to Chassis

With our multi-vendor partnership network, we aren't locked to a particular set of systems or solutions in regard to both hardware and software/licensing.

We work with a vast range of distributors and vendors to ensure you get the widest selection of products at the best price.

Pre-Sales to After-Sales

We pride ourselves on custom quotations that stretch across multiple vendor options, allowing for tighter budgets and specific requirements, ensuring you don't overpay or under spec your network.

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Our pre-sales team will work with our engineers to ensure a balanced, affordable and effective set of hardware and software, taking the best of market availability from over 10 leading vendors.
Our procurement process is simple and we pride ourselves on regular updates, accurate lead-times and prompt delivery. Our distribution partners are some of the best in the industry.
Our after sales support doesn't end at the invoice. We keep track of your license renewals, provide gratis support post-sale to ensure you are happy, and also offer monthly retainers for discounted ongoing assistance.

ION Complete: Support customised to your needs

We're not your standard MSP.

Standard Support

ION Complete

Bill shock, cost overruns on projects, and multi-tiered and confusing pricing.

We offer both flat-rate and milestone based project and ongoing monthly retainers, which ensure you aren't getting any surprise invoices.

Engineers and technicians who don't understand the platforms they work on, nor the equipment they handle.

All of our engineers are skilled, experienced, and tailored to your particular needs. Our contractors are vetted and we ensure that they meet all of our internal quality standards.

Chaotic management of various support contacts via vendors, firmware updates, license restrictions and more.

Find managing your various support assets and vendor websites frustrating? We will remotely manage your devices, monitor your links and deal with vendor support.

Being pushed into specific vendor bundles or arrangements that over-spec and go over your original budget.

We are one of the few managed services that are dedicated to networks along with being completely independent. Our solutions are based on the best option for you, not our vendor sales targets.

Never getting anyone on the phone or via email when something goes wrong with the $30k device you purchased 6 months ago or a license expires without warning.

We ensure that we keep tabs on your support and core software license expiries, warn you of critical updates, and proactively quote renewals. We also take warranties and returns seriously.

High pricing for services and equipment, regardless of the support offerings provided around it.

Our rates are consistently market checked and you will find we are competitive if not better than most other managed services companies across all of our product offerings.